Clik here to view.
ITSM Basics: How to Do Configuration Management – Part 1
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the absence of a properly-defined configuration management process....
View ArticleClik here to view.
ITSM Basics: How to Do Configuration Management – Part 2
Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance of planning, including scope and scaling. Now, in Part 2, I look at...
View ArticleClik here to view.
How Much Configuration Management Is Enough?
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some degree of that, and therefore some degree of configuration...
View ArticleClik here to view.
The 7 Habits of Highly Effective Configuration Managers
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) ecosystem and in keeping organizations running. But what are the key...
View ArticleClik here to view.
7 Top Tips for Effective Inventory Management
In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management databases (CMDBs), and also IT asset management (ITAM). It can seem a...
View ArticleClik here to view.
ITSM Basics: How to Do Configuration Management – Part 1
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the absence of a properly-defined configuration management process....
View ArticleClik here to view.
ITSM Basics: How to Do Configuration Management – Part 2
Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance of planning, including scope and scaling. Now, in Part 2, I look at...
View ArticleClik here to view.
How Much Configuration Management Is Enough?
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some degree of that, and therefore some degree of configuration...
View ArticleClik here to view.
The 7 Habits of Highly Effective Configuration Managers
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) ecosystem and in keeping organizations running. But what are the key...
View ArticleClik here to view.
7 Top Tips for Effective Inventory Management
In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management databases (CMDBs), and also IT asset management (ITAM). It can seem a...
View Article
